Refund and Return Policy

At Das, we are committed to ensuring your satisfaction with every purchase. This Refund and Return Policy outlines the terms and conditions for returning or exchanging products purchased from our website [Your Website Address].

1. Eligibility for Returns

   To be eligible for a return, the following conditions must be met:

   • The item must be unused, undamaged, and in its original packaging.
   • The return request must be initiated within [Number] days of the delivery date.
   • You must provide proof of purchase, such as the order number or receipt.

   Certain items are not eligible for return, including:

   • Items marked as non-returnable.
   • Customized or personalized items.
   • Items that have been used or damaged after delivery.

2. Initiating a Return

   To initiate a return, please follow these steps:

   • Contact our customer support team at [Your Company Email] or [Your Company Phone Number] to request a return authorization.
   • Provide your order number, the item(s) you wish to return, and the reason for the return.
   • Our customer support team will review your request and provide you with a return authorization number (RMA) and instructions for returning the item(s).

3. Return Shipping

   You are responsible for the cost of return shipping, unless the return is due to a defect or error on our part. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

   Returned items should be securely packaged to prevent damage during transit. Please include the RMA number on the package.

4. Inspection and Processing

   Once we receive your returned item(s), our team will inspect them to ensure they meet the eligibility criteria outlined in Section 1. If the return is approved, we will process your refund or exchange within [Number] business days.

5. Refund Options

   If you are eligible for a refund, you may choose one of the following options:

   • Original Payment Method: A refund will be issued to the original payment method used for the purchase. Please allow [Number] business days for the refund to appear on your statement.
   • Store Credit: A store credit will be issued for the full purchase amount, which can be used for future purchases on our website.

6. Exchanges

   If you would like to exchange an item for a different size, color, or model, please indicate this when initiating the return. Exchanges are subject to product availability. If the desired item is not available, we will issue a refund or store credit.

7. Damaged or Defective Items

   If you receive a damaged or defective item, please contact us immediately at [Your Company Email] or [Your Company Phone Number]. We will arrange for a replacement or refund, and we will cover the cost of return shipping.

8. Non-Returnable Items

   The following items are non-returnable:

   • Items marked as non-returnable.
   • Customized or personalized items.
   • Items that have been used or damaged after delivery.

9. Contact Us

   If you have any questions or concerns about our Refund and Return Policy, please contact us at:

   [Your Company Name]
   [Your Company Address]
   [Your Company Email]
   [Your Company Phone Number]